CENTURY 21 International Coporate Office sends a "Quality Service Survey" to every home buyer and seller after their
real estate transaction closes.
Here's what a few of our past clients have said about the service they received:
"After months of research and reading all of the material on Steve's website, I knew Steve was the one to call when I was ready to purchase a home and needed an agent. Steve walked me through the whole process, explaining what to expect, and who would be responsible for each item. He negotiated and then renegotiated my purchase agreement and ended up saving me $5,000 on the purchase price of the home. He saved me several hundreds of dollars more on closing costs by referring me to a different bank than the one I had selected for my mortgage. Vicki coordinated everything and kept me up to date as I got closer and closer to the closing. Everything went off without a hitch and I couldn't be happier. I got the house I wanted and paid less than I expected. I'll probably be selling my house in a few years and there's no question who I'll call when its time. Thanks again, Steve and Vicki!"
"Bob and I would like to thank you for your outstanding service. As you know, our original intent was to only have you sell our home in Dearborn Heights. Based on your customer service and knowledge of the industry, we decided that it would be beneficial to have you on our side when purchasing our new home.
Our experience could not have been better. Our questions were answered professionally. Our calls were always returned promptly. The paperwork was completed accurately.
Our only regret is that we didn't use you the first time that we had our home on the market.
Thank you for making a stressful situation into an enjoyable experience."
"Thank you both very much for your help in finding our family a home. Thank you Steve for your helpful advice on the homes we viewed. Thank you Vicki for your phone calls keeping me informed of each step in the buying process. You both made the home buying process a pleasant experience and I would highly recommend you to others looking to buy a home."
"We would highly suggest using Steve and Vicki for your realtors because of their great dedication in getting your house sold as quickly as possible. Our house had been for sale with another realty company for about 10 months with no offers. Within about 3 weeks of switching to Steve and Vicki our house was sold! They came in and told us what we needed to do to get the house sold and they were right on target. Steve and Vicki were so helpful to us going the extra mile on some things that they shouldn't have had to do but did because we were out of state. We don't think that anyone would be sorry if they used this team!"
"Thank you very much for your help. You made the whole process easy and enjoyable for me. If any of my friends decide to buy a house I will definitely refer them to you. Thanks again!"
"I appreciated the friendly and professional way that you helped me to sell my parents' home, especially given the fact that I live in Connecticut and our dealings were by email and telephone. I found myself often and very pleasantly surprised by the way that you went above and beyond the call of duty in your work for me. I have dealt with many Realtors in both Michigan and Connecticut and can say without hesitation, that you are by far the best."
"Thank you for your efforts to sell my mother's house in Dearborn. You made it very 'painless' and are certainly to be complimented for your excellent marketing efforts with brochures, the internet and other media. You provide a very good service!"
"First of all, I would like to thank you for all of your help and all the extra efforts needed to close on our house. I remember 6 months ago, I was absolutely clueless about buying a house. I didn't know what I could afford, I didn't know if I was ready and I didn't know what other factors were involved as far as insurance, utilities, etc. Most importantly, most of the Realtors that I talked to prior to you didn't take me seriously. You stepped me through everything. I wanted to express to you how important you were to Carrie and I in every aspect imaginable, not just the purchasing of the house. Believe me, I have been throwing your name around to everyone I know in a position similar to ours. You will be hearing from us again."
"Please accept this note as a testimonial of the exceptional service provided by Steve and Vicki. Following their professional advise, we were able to secure a purchaser for our home and close within 2 months of placing our home on the market. Steve and Vicki have all the tools necessary to provide professional as well as very caring service to their clients. Thanks Again!"
"Steve and Vicki assisted in every way possible to make certain all paperwork and city code work inspections went smoothly. They both showed great respect for the home which was not large nor terribly expensive, but of special importance since this was our family home for over forty years. Even after the sale was complete, because of various escrows on taxes and cement work, Vicki assisted me in making the calls necessary to set up the next steps to obtaining the proceeds due the estate. Optimal customer service is how I would describe my experience with Steve, Vicki, and CENTURY 21."
"Myself and my wife (financé at the time) had used another realty agency at the beginning of our home search process and became frustrated with the level of service and lack of attention. We saw Steve's website over the internet and called your office. We then met with Steve and Vicki in person. We found them to be very professional and knowledgeable, while at the same time attentive to our needs and feelings. Steve's famous words of "never making one person buy a house they didn't want" were very much true. Throughout the entire process we felt that Steve and Vicki were working in our best interest, and never felt any pressure to make an offer on a house. My wife and myself must have walked through at least 50-75 houses before placing an offer on one, and on each house, Steve would give valuable insights and opinions. Steve was also very flexible in his schedule and was able to accommodate all of our requests at viewing houses.
Vicki played a critical role in getting us new listings each day. She even had the courtesy to call on days when there would be none. Vicki was also very friendly and just a pleasure to talk with over the phone. When we did make a offer on a house, we were fully expecting to have the offer accepted. Our hopes were dashed when the offer was rejected. Steve and Vicki again provided support to help us through these difficult times, and kept us motivated to find another house.
Sure enough, a week before our wedding, we found the "perfect" house. Steve and Vicki worked diligently to ensure that the paperwork and offer were promptly presented to the seller. I am happy to say that this letter is being sent from our new house.
The combination of Steve and Vicki provided us with a level of service that greatly exceeded our expectations for a buyer agent. With the current environment, this service level is essential in finding a house. There is no doubt in our minds that without the assistance of Steve and Vicki we would still be looking for that "perfect" house. We both would highly recommend the use of their services in any future buying or selling transaction."
"It was certinly a pleasure dealing with competent professionals. Thank you for all your efforts when selling our home!"
"Randy and I can't express how grateful we are for your personal attention during the sale of our home. We appreciated your professionalism and kindness that continued even after we closed. You are rare in your field and we wish you all the best for your continued success. Thank you again for all your help!"
"Steve was always there when I needed him. Was very honest, very helpful, always returned phone calls. If he didn't, Vicki did. I was more than pleased with the service I received!"
"I would like to express my deepest thank you for all that the two of you did for my parents. I would consider the whole process from start to finish a success. They will never realize how smoothly things went in comparison to how they could have gone. If there is ever a need to recommend a realtor from your area to someone, I will recommend the two of you. Thank you so very much once again."
"Moving was a nightmare, but one which made us appreciate all the more just how smoothly the sale went with you two leading the way. As uninitiated first-time home buyers, we appreciated the time you took to explain each step to us, and your professionalism inspired in us the confidence we needed to move quickly when the right home came along. Your no-pressure style definitely suited us; it was the reason why we chose you in the first place. Buying our home through you was actually a rewarding experience, and there's not enough of those these days, is there? Thanks for all your coordination, organization, knowledge, and advice. You return phone calls faster than anyone else we've dealt with in the past three months--maybe ever. And those business cards with our new address and the picture of our house have come in handy. Nice touch!"
"Steve went above and beyond his duties to find us a home we felt good about buying. He always worked around our schedule and kept us well informed."
"We had a problem with another agent from a different company. We decided to change real estate agents and found Steve Hatfield. Steve and his co-worker Vicki, went over and above what was expected from them to make us happy. They helped us to regain our trust."
"They went above and beyond the call of their jobs to help me, and I'm very hard to please too!"
"Steve always kept me informed. I came into this first purchase very mistrustful, and left having actually enjoyed it!"
"Steve Hatfield has handled several purchases and sales for us in the past and has always done a flawless job!"
"Steve exceeded my expectations. I don't know how much better it gets!"
"This is the second house that Steve Hatfield has sold for me. I think he is good at what he does. As long as he works for CENTURY 21, you'll have my business, as he has always been attentive and professional. When you're dealing with homes, you're usually dealing with a lot of money. That's why a real professional is important."
"A friend recommended Steve and Vicki. They are very friendly and seem genuine and honest. They put extra effort into helping me, even when it was inconvenient for them. They took their personal time to help me get my house."
"I was a former employee of this company and hold it in high regard. I have watched this agent give exemplary service to all of his clients. Choosing the right agent was easy!"
"Steve used selling 'props' to remind potential buyers of the many different features of the house and the property. Also, when we were looking for a home to buy, Steve made daily checks of the MLS to keep us updated, and sent us only the listings in which we were interested."
"I met Steve through one of his open houses. I like him from the start because he was not pushy and was very knowledgeable. Vicki, is a great asset to Steve. Vicki was able to answer any of my questions when Steve was unavailable."
"Steve was always available and never pushed houses on me. His advice on negotiating was very helpful. Steve helped me purchase my last two homes. I always recommend him to friends and business associates."
"We met Steve at an open house and liked his professionalism. Steve was always available to show us houses or help in any way. He was never too busy to help us."
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